Friendly staff, very clean and large room with all the amenities, position near parque de la vela, excellent wifi, 2 bottles of water complimentary each day, fast elevators, ample shower.
Carlo
2024年1月
I liked the location. I traveled for a wedding and it was very close to the event center and the church. Also the breakfast was very good! The food and service were great!
Sarai
2024年12月
comfortable bed, parking with on-site security was nice since we rented a car. Room had all the perks including an iron and board but we only had a short night there as base to visit Palenque. I booked this initial for the swimming pool but we ended up not using and we have seen nobody else as well. It has anyway a nice green feeling even if in the middle of the city
Stefano
2024年12月
The beautiful interior design of the lobby and Ceiba restaurant, which features huge floor to ceiling windows looking out onto a garden jungle. And the stellar breakfast included in our stay.
David
2025年4月
I had a bad experience during my last stay and this time everything that had been problematic was resolved. I am extremely pleased with the effort and personal attention I received and I must say that most hotels would not do what Hyatt did for me to fix the issues I had. Very, very pleased. I would also like to provide a very special THANK YOU to Adrina Sanchez, the guest experience manager. I will be back again soon.
Josh
2022年8月
Room was very clean and breakfast is one of the reasons we stay there. very good staff is wonderful.
Joan
2023年6月
Location was perfect and staff were very helpful. We had an extremely short stay to see things around Villa Hermosa and they were very lovely.
Amelia
2025年3月
King size bed was comfortable, good breakfast, check out at 12 pm as it should be
Gabriela
2025年3月
Good swimming pool.
Wojciech
2023年9月
Room was fine but it was not the regency suite that I had booked
Shari
2022年10月