Friendly staff, very clean and large room with all the amenities, position near parque de la vela, excellent wifi, 2 bottles of water complimentary each day, fast elevators, ample shower.
Carlo
January 2024
I liked the location. I traveled for a wedding and it was very close to the event center and the church. Also the breakfast was very good! The food and service were great!
Sarai
December 2024
comfortable bed, parking with on-site security was nice since we rented a car. Room had all the perks including an iron and board but we only had a short night there as base to visit Palenque. I booked this initial for the swimming pool but we ended up not using and we have seen nobody else as well. It has anyway a nice green feeling even if in the middle of the city
Stefano
December 2024
I had a bad experience during my last stay and this time everything that had been problematic was resolved. I am extremely pleased with the effort and personal attention I received and I must say that most hotels would not do what Hyatt did for me to fix the issues I had. Very, very pleased. I would also like to provide a very special THANK YOU to Adrina Sanchez, the guest experience manager. I will be back again soon.
Josh
August 2022
Room was very clean and breakfast is one of the reasons we stay there. very good staff is wonderful.
Joan
June 2023
We arrived at 10am and our room was already ready for us. The staff was super attentive and the hotel has the best Covid protocols I've seen. The bed was comfortable, the pool was lovely, the restaurant food was quite good, and the wifi was excellent (good enough for large video conferences). The gym was basic but had everything we needed. The location near the lagoon and several restaurants, a shopping center, etc. was perfect.
Jordan
September 2021
Room was fine but it was not the regency suite that I had booked
Shari
October 2022
Good swimming pool.
Wojciech
September 2023
All meals were great as usual at the Hyatt, the staff is extremely friendly and helpful and they were able to accommodate the few requests we had and always walked the extra mile to make sure we were happy there.
Carlos
January 2022
Comfortable bed. Spacious room. Clean. Pool. Location. Excellent service.
Marcela
November 2021
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